Regularly addressing feedback as a team can solve a lot of potential headaches well before the potential of a 'snowballing out of control' effect! A weekly check-in with your team will give everyone the opportunity to better understand how your patients perceive your practice.

Often the number one complaint we get in general practice is having to wait. In our modern busy lives, the unpredictability of a medical practice can be difficult to accommodate. As a practice it’s easy to just throw our hands up and say there is nothing we can do. But some practices (and GPs) do seem to have better on-time performance. We have put together some tips you might not have thought of (or need reminding about!) for helping the practice run on time.

Just as a new year brings us the opportunity to refresh and refocus on our health and wellbeing – starting back after a break allows us fresh focus on those little things that frustrate us at work. So why not embrace the opportunity for change and spend a little time working on your business rather than just in it this new year.

Conducting a bespoke patient experience survey to meet the specific interest areas of an individual practitioner need not be an administrative burden, with the assistance of available technology to collate responses. Here we discuss the elements that make up an exceptional patient care experience and how to survey for them.

SMS distribution can be a great asset to your feedback collection strategy, given appropriate methodology to encourage patient confidence in, and completion of the survey using a link they receive via SMS. There are several things you can do to encourage confidence in your practice community that the message requesting feedback is in fact from you. Use these helpful tips for sending SMS survey links to patients.