Insights

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Our Newsletter includes:
  • Case studies from other practices
  • Helpful tips for applying feedback in your practice
  • General articles about practice quality improvement
  • Accreditation related advice and support
Sharing Survey Links Via SMS

Sharing Survey Links Via SMS

31
August
2023
SMS distribution can be a great asset to your feedback collection strategy, given appropriate methodology to encourage patient confidence in, and completion of the survey using a link they receive via SMS. There are several things you can do to encourage confidence in your practice community that the message requesting feedback is in fact from you. Use these helpful tips for sending SMS survey links to patients.
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Understanding your Patient Satisfaction Score

Understanding your Patient Satisfaction Score

14
August
2023
Ever wondered what a patient satisfaction score actually is, and how it is calculated? In this article we explain how the score is derived, for transparency. We also go into the reasons why you might want to be across the patient satisfaction score for your practice. Similar to a net promoter score which is widely used in large business to keep a track on performance of individuals and teams, our simple to understand metric will change the way you do business.
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Grow your patient loyalty

Grow your patient loyalty

01
August
2023
Do you gather real-time feedback to inform your day-to-day business decisions? If not, you are likely to be negatively affecting patient loyalty. Loyal clients grow the business quicker than any marketing and sales work. Existing customers are 50% more likely to try new products, spending 31% more than new customers overall. Businesses can grow revenues between 4% and 8% above their market when prioritising better customer (patient) service experiences. 
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