Insights

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Our Newsletter includes:
  • Case studies from other practices
  • Helpful tips for applying feedback in your practice
  • General articles about practice quality improvement
  • Accreditation related advice and support
Planning to Be On Time

Planning to Be On Time

05
February
2024
Often the number one complaint we get in general practice is having to wait. In our modern busy lives, the unpredictability of a medical practice can be difficult to accommodate. As a practice it’s easy to just throw our hands up and say there is nothing we can do. But some practices (and GPs) do seem to have better on-time performance. We have put together some tips you might not have thought of (or need reminding about!) for helping the practice run on time.
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Fresh New Year Tweaks

Fresh New Year Tweaks

09
January
2024
Just as a new year brings us the opportunity to refresh and refocus on our health and wellbeing – starting back after a break allows us fresh focus on those little things that frustrate us at work. So why not embrace the opportunity for change and spend a little time working on your business rather than just in it this new year.
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5 Elements of Exceptional Care – Reviewing Patient Experience

5 Elements of Exceptional Care – Reviewing Patient Experience

21
November
2023
Conducting a bespoke patient experience survey to meet the specific interest areas of an individual practitioner need not be an administrative burden, with the assistance of available technology to collate responses. Here we discuss the elements that make up an exceptional patient care experience and how to survey for them.
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Sharing Survey Links Via SMS

Sharing Survey Links Via SMS

31
August
2023
SMS distribution can be a great asset to your feedback collection strategy, given appropriate methodology to encourage patient confidence in, and completion of the survey using a link they receive via SMS. There are several things you can do to encourage confidence in your practice community that the message requesting feedback is in fact from you. Use these helpful tips for sending SMS survey links to patients.
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Understanding your Patient Satisfaction Score

Understanding your Patient Satisfaction Score

14
August
2023
Ever wondered what a patient satisfaction score actually is, and how it is calculated? In this article we explain how the score is derived, for transparency. We also go into the reasons why you might want to be across the patient satisfaction score for your practice. Similar to a net promoter score which is widely used in large business to keep a track on performance of individuals and teams, our simple to understand metric will change the way you do business.
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