- Do you have a complex or unique practice environment, perhaps with multiple services requiring feedback?
- Are there specific questions relevant such as marketing return on investment reporting?
- Do your contracts contain performance management clauses that require patient satisfaction metrics reporting?
- Do you work in government or health administration and require specific information or messaging?
- Do you want to include additional features, such as a call-back?
We can work with you to create a feedback matrix that will deliver on your custom data requirements with ease.
Our form builder feature will enable you to generate an online form with the data you require for new patients. This will allow you to directly export the data in a format you can easily transfer into your practice management software. This feature can improve the overall patient experience and result in a higher patient referral probability.
Patient Focus Groups
Our Patient Focus Group service will provide a supported opportunity for more targeted and in-depth information pertaining to a particular practice interest to be obtained. We support the whole process ensuring patient anonymity.
With custom reporting you can be assured an independent assessment of recommended actions based on feedback received. We can take the information received, analyse trends and unacceptable risks, and create a suggested action plan for communication with your team. If required these actions can then be workshopped in a Practice Focus Group to achieve buy-in.
Practice Focus Groups
Our supported Practice Focus Group program will connect your management team with an expert in quality improvement systems to workshop your feedback into meaningful practice improvement activities, including preparing an action plan and determining resourcing to achieve these actions.