Conducting a bespoke patient experience survey to meet the specific interest areas of an individual practitioner need not be an administrative burden, with the assistance of available technology to collate responses. Here we discuss the elements that make up an exceptional patient care experience and how to survey for them.

SMS distribution can be a great asset to your feedback collection strategy, given appropriate methodology to encourage patient confidence in, and completion of the survey using a link they receive via SMS. There are several things you can do to encourage confidence in your practice community that the message requesting feedback is in fact from you. Use these helpful tips for sending SMS survey links to patients.

Ever wondered what a patient satisfaction score actually is, and how it is calculated? In this article we explain how the score is derived, for transparency. We also go into the reasons why you might want to be across the patient satisfaction score for your practice. Similar to a net promoter score which is widely used in large business to keep a track on performance of individuals and teams, our simple to understand metric will change the way you do business.

Do you gather real-time feedback to inform your day-to-day business decisions? If not, you are likely to be negatively affecting patient loyalty. Loyal clients grow the business quicker than any marketing and sales work. Existing customers are 50% more likely to try new products, spending 31% more than new customers overall. Businesses can grow revenues between 4% and 8% above their market when prioritising better customer (patient) service experiences.