Ever wondered what a patient satisfaction score actually is, and how it is calculated? In this article we explain how the score is derived, for transparency. We also go into the reasons why you might want to be across the patient satisfaction score for your practice. Similar to a net promoter score which is widely used in large business to keep a track on performance of individuals and teams, our simple to understand metric will change the way you do business.

Do you gather real-time feedback to inform your day-to-day business decisions? If not, you are likely to be negatively affecting patient loyalty. Loyal clients grow the business quicker than any marketing and sales work. Existing customers are 50% more likely to try new products, spending 31% more than new customers overall. Businesses can grow revenues between 4% and 8% above their market when prioritising better customer (patient) service experiences.